Profiles vs. Roles: What’s the Difference?

Profiles vs. Roles: What’s the Difference?

This week I had a relatively stressful moment in Salesforce. Being relatively new as a Salesforce Administrator I was having some trouble understanding the difference between Profiles and Roles and how someone’s profile or role can grant them access to different records. And that ended with a new employee being trained in a Sandbox not being able to access the records they needed for training for a short while.

What Is a Salesforce Admin, Really?

What Is a Salesforce Admin, Really?

I recently made the change from being a full time photographer/videographer to being a Salesforce Administrator, and some days it feels like IT. Other days it's more like data management or tech support. And occasionally, it kind of feels like low-key coding. What I’m learning is that being a Salesforce Admin means being the person who makes Salesforce work for your team—whatever that looks like.